RETURNS
RETURN
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Maire Lou accepts returns within 14 days of delivery.
Please make sure that your return aligns with the criteria below:
- All merchandise must be returned unused, undamaged and sent back with the original tags attached.
- We kindly ask you to send back the item(s) in the original packaging or choose an appropriate shipping box for your return to prevent the item(s) from being damaged while in transit.
Returns that do not meet these requirements, will be rejected and may be returned back to the customer. All items are inspected on return.
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All returns are subject to a handling fee that will be deducted from the total return amount:
Sweden: 99 SEK
Europe: 9 EUR
US: 20 USD
Rest of the world: 35 USD
Any initial shipping fee will not be refunded.
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To initiate your return, we kindly ask you to register your product(s) in the return portal. Make sure to have your order number and email address that is linked to your order ready.
If you choose to arrange the return yourself by purchasing your return label from a local shipping carrier. Please ensure that you use a trackable and insured service as we cannot take responsibility for lost shipments in the return transit.
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Separate orders must be sent back separately. Combining different returns in the same package will slow down the refund process.
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Once we have received and processed your return, you will receive a return confirmation email. Refunds will be actioned within 7 working days from the day we receive your order back to our warehouse.
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If you have chosen to pay with invoice, we recommend that you pause your invoice until we have processed your return to avoid late payment reminders. When we have received and processed your return we will adjust the order amount and update the invoice with the new amount.
Refunds will be actioned within 7 working days from the day we receive your order back to our warehouse. -
We kindly ask you to double check the following:
- You have entered the same email that is connected to your order
- You only entered numbers in the order number
- You are still eligible for a return (orders can be returned within 14 days of delivery).
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No worries! If you regret your return and want to keep one or more products from your order you do not need to contact us regarding this. The registered return will not be processed as long as no products has been sent back to our warehouse.
EXCHANGE
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To submit an exchange, we kindly ask you to return the product(s) in question and place a new order on our website. If you used a discount code in your original purchase, please contact us here and we will help you.
REFUND
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Refunds will be actioned within 7 working days from the day we receive your order back to our warehouse. The payment will be credited back to the purchaser’s original payment method that was used to place the order. We kindly ask you to allow an additional 2-3 days for the payment to be allocated back to the original form of payment. If you have chosen a payment by invoice, we will adjust the order amount and update the invoice with the new amount.
Please note: All returns are subject to a handling fee of 99 SEK/ 9 EUR/ 20-35 USD that will be deducted from the total return amount. Any initial shipping fee will not be refunded.
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Hopefully one of the two reasons below will give you an explanation to why you have been refunded another amount:
Unclaimed package:
Packages that haven’t been collected will be charged with a fee that will be deducted from the total return amount.
Return cost:
If you have chosen to buy a return label through our website the cost for the return label will be deducted from the total return amount.
If you still consider that you have been refunded the incorrect amount, we kindly ask you to contact us here so we can help you. -
If you have placed your order before or after our campaign, you are unfortunately not entitled the discounted price.
CLAIM
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If you have any concerns regarding your product(s), we kindly ask you to contact us at customercare@mairelou.com as soon as the defect has been noticed.
Please make sure to write a clear description of your errand and attach a picture of the defect. Each complaint is processed and assessed manually.
For more questions or concerns, please visit: