Unfortunately not. As our main priority is to make sure that your order will be delivered as fast as possible, we cannot cancel your order once processed.

If you wish to return your order, we kindly ask you to follow our easy and smooth return process here.

Unfortunately not. As our main priority is to make sure that your order will be delivered as fast as possible, we cannot change the delivery address once the order is processed.

For future orders, we kindly ask you to always double check your address before completing your order.

As our main priority is to make sure that your order will be delivered as fast as possible, we are unfortunately unable to change, add or remove products from your order once it has been placed.

We are sorry to hear that you are experiencing difficulties completing your order. We would like to suggest trying out the alternatives below, which usually solves this kind of issues:

• Change web browser
• Change device (from computer to phone for example)
• Open an incognito window

Please contact us at customercare@mairelou.com if any of the above options do not help.

In order to find the best fit, we recommend you to take part of our size guide attached under every product. Our size guide displays our sizes, measurements and describes how we measure.

We kindly ask you to measure yourself in the same way and compare those measurements to ours. On a lot of our products, we also include the size and the length of the model to make it easier for our customers to find the right size.

Maire Lou offers free shipping for all orders over 2500 SEK/ 250 EUR/ 250 USD. All other orders are shipped with a freight cost. See the shipping cost for your specific country at checkout.

All orders are sent from our warehouse in Sweden.

Postnord: Sweden and Denmark

UPS: Europe and international orders

We kindly ask you to track your order through the tracking link that you received in your shipping confirmation email. If you can't find the email, please contact us at customercare@mairelou.com

We ship to the following countries below.

Europe:

Sweden, Denmark, Norway, Finland, Switzerland, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Germany, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland,
Portugal, Romania, Slovakia, Slovenia, Spain.

International:

USA, United Arab Emirates, Australia, Canada, Hong Kong SAR, Japan, South Korea, Malaysia, New Zealand, Singapore.

We are sorry to hear that you are missing a product from your order!

If the order you received does not align with your order confirmation email, we kindly ask you to contact us at customercare@mairelou.com so we can help you.

We are so sorry to hear that you received the incorrect product/size in your order!

If the order you received does not align with your order confirmation email, we kindly ask you to contact us at customercare@mairelou.com so we can help you.

As soon as your order has been sent from our warehouse you will receive a shipping confirmation email with a direct tracking link to your shipment. Use the tracking link to follow your order. If the status of the order hasn’t been updated in 2-3 business days, we kindly ask you to contact us at customercare@mairelou.com and we will help you.

The package usually stays at the post office for 7 days before it gets sent back to our warehouse. Packages that are not collected will be charged with a fee of 99 SEK/ 9 EUR/ 20-35 USD that will be deducted from the total order amount. If you have regretted your purchase, you still need to pick up the package and then return it, for it to not be registered as "not collected”.

Non-EU countries may be subject to VAT and custom duties once the package reaches its destination. You will be responsible for the payment
of such import duties and taxes.

All returns are subject to a handling fee that will be deducted from the total return amount:

Sweden: 99 SEK

Europe: 9 EUR

US: 20 USD

Rest of the world: 35 USD

Any initial shipping fee will not be refunded.

To initiate your return, we kindly ask you to register your product(s) in the return portal. Make sure to have your order number and email address that is linked to your order ready.

If you choose to arrange the return yourself by purchasing your return label from a local shipping carrier. Please ensure that you use a trackable and insured service as we cannot take responsibility for lost shipments in the return transit.

Separate orders must be sent back separately. Combining different returns in the same package will slow down the refund process.

Once we have received and processed your return, you will receive a return confirmation email. Refunds will be actioned within 7 working days from the day we receive your order back to our warehouse.

If you have chosen to pay with invoice, we recommend that you pause your invoice until we have processed your return to avoid late payment reminders. When we have received and processed your return we will adjust the order amount and update the invoice with the new amount.

Refunds will be actioned within 7 working days from the day we receive your order back to our warehouse.

We kindly ask you to double check the following:

• You have entered the same email that is connected to your order
• You only entered numbers in the order number
• You are still eligible for a return (orders can be returned within 14 days of delivery).

No worries! If you regret your return and want to keep one or more products from your order you do not need to contact us regarding this. The registered return will not be processed as long as no products has been sent back to our warehouse.

If you have placed your order before or after our campaign, you are unfortunately not entitled the discounted price.

Hopefully one of the two reasons below will give you an explanation to why you have been refunded another amount:

Unclaimed package:

Packages that haven’t been collected will be charged with a fee that will be deducted from the total return amount.

Return cost:

If you have chosen to buy a return label through our website the cost for the return label will be deducted from the total return amount.

If you still consider that you have been refunded the incorrect amount we kindly ask you to contact us here so we can help you!

Before you complete your order you can apply your discount at checkout in the field “discount code" and then click on "apply".

Our discount codes cannot be combined with products that are already on sale. The discount codes can only be applied to full priced items.