Maire Lou offers free shipping for all orders over 2500 SEK/ 250 EUR/ 250 USD. All other orders are shipped with a freight cost. See the shipping cost for your specific country at checkout.

All orders are sent from our warehouse in Sweden.

Postnord: Sweden and Denmark

UPS: Europe and international orders

Non-EU countries may be subject to VAT and custom duties once the package reaches its destination. You will be responsible for the payment
of such import duties and taxes.

We kindly ask you to track your order through the tracking link that you received in your shipping confirmation email. If you can't find the email, please contact us at customercare@mairelou.com

We ship to the following countries below.

Europe:

Sweden, Denmark, Norway, Finland, Switzerland, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Germany, Estonia, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.

International:

USA, United Arab Emirates, Australia, Canada, Hong Kong SAR, Japan, South Korea, Malaysia, New Zealand, Singapore

Unfortunately not. As our main priority is to make sure that your order will be delivered as fast as possible, we cannot cancel your order once processed.

If you wish to return your order, we kindly ask you to follow our easy and smooth return process here.

Unfortunately not. As our main priority is to make sure that your order will be delivered as fast as possible, we cannot change the delivery address once the order is processed.

For future orders, we kindly ask you to always double check your address before completing your order.

We are sorry to hear that you are missing a product from your order!

If the order you received does not align with your order confirmation email, we kindly ask you to contact us at customercare@mairelou.com so we can help you.

We are so sorry to hear that you received the incorrect product/size in your order!

If the order you received does not align with your order confirmation email, we kindly ask you to contact us at customercare@mairelou.com so we can help you.

As soon as your order has been sent from our warehouse you will receive a shipping confirmation email with a direct tracking link to your shipment. Use the tracking link to follow your order. If the status of the order hasn’t been updated in 2-3 business days, we kindly ask you to contact us at customercare@mairelou.com and we will help you.

The package usually stays at the post office for 7 days before it gets sent back to our warehouse. Packages that are not collected will be charged with a fee of 99 SEK/ 9 EUR/ 20-35 USD that will be deducted from the total order amount. If you have regretted your purchase, you still need to pick up the package and then return it, for it to not be registered as "not collected”.

As our main priority is to make sure that your order will be delivered as fast as possible, we are unfortunately unable to change, add or remove products from your order once it has been placed.